Location Canberra
Discipline: DevOps & Infrastructure
Job type: Contract
Job ref: GMT-0321-16823
Published: about 1 month ago
Duration: 9 mths + ext
Startdate: ASAP


A CISCO Unified Communications Specialist for Govt. contract work. Solution Architecture and administration experience required. Start ASAP to December 2021 with extension option.

About the Role:

Our client is a federal govt. department seeking an experienced Cisco Specialist to provide Level 3 support of the department's Cisco Unified Communications Manager, Cisco Unified Contact Centre Express, Cisco Unity, Cisco IM & Presence and Cisco Jabber.

You will also:

  • Administer and provide solutions for the Cisco Unified Comms systems, including Expressways, Cisco Smart Licensing, UCS, RTMT, CAR and related diagnostic tools.
  • Undertake diagnosis and problem resolution in relation to Cisco Contact Centre Express and Cisco Unified Comms.
  • Consult, design and deploy maintenance tasks
  • Liaise effectively with clients and provide reports and advice to managers

You'll need experience in:

  • Cisco Unified Communications Solution Architecture and Administrator skills
  • Cisco Unified Contact Centre Express Administrator and Script skills
  • Cisco voice, contact centre, Jabber, Unity Troubleshooting skills
  • Technical documentation and major system upgrade planning and implementation
  • Communications and stakeholder management skills


  • Applications development experience using Cisco Unified Communications APIs and/or integration to achieve SQL or customised reporting, Omni-channel integrations

Eligibility: This role is open to Australian citizens only due to Federal Government security requirements.

For more information: Please contact GMT People on 02 62010100 and speak with our Senior Client Manager, Erin, or with one of our team members