Location: Canberra
Discipline: Other IT
Job type: Contract
Job ref: GMT-0921-17347
Published: about 1 month ago
Duration: Up to 20 Months
Startdate: 25/10/2021

The Role:

Our Federal Government client is seeking an experienced Service Desk Analyst to provide 1st and limited 2nd Level IT support to multiple clients.

What your day would look like:

  • Providing effective first and limited second level IT support and assistance.
  • Liaise with clients and other areas on technical support issues, problem resolution and assistance, through to resolution.
  • Install and configure software and hardware.
  • Assist in the development and maintenance of standard operating processes and procedures.
  • Log, manage and process Incidents and emails in job queues through an ITSM database.
  • Perform the installation and configuration of desktop hardware and other devices.

Our ideal candidate will have experience in:

  • Strong experience in the provision of desktop/network support services.
  • Experience in providing onsite support and working within a Service/Help Desk environment.
  • Experience and knowledge in a broad range of technical skills including: Microsoft Active Directory and Exchange, Citrix, Windows 10, Microsoft Office, VPN, Mobility Devices including tablets, Next G, Telephony, and Video Conferencing.

Eligibility:

This role is in a Federal Government environment & applicants must be Australian Citizens with an AGSVA NV1 Security Clearance.

Apply Now!
Please contact Anu or one of our dedicated GMT consultants on 0262010100 to discuss further.