Our Federal Government client is seeking a Service Desk Analyst to provide first and limited second level IT support. The role is the first point of contact for all IT systems, via phone, email, onsite-support, including video conferencing and training and as directed.
The ideal candidate will have:
- Proven understanding of ITIL and IT Service Desk & Onsite best practice.
- Strong experience in the provision of desktop/network support services.
- Demonstrated experience in providing onsite support and working within a Service/Help Desk environment.
- Strong client service and technical skills; Microsoft Active Directory and Exchange, Citrix, Windows 10, Microsoft Office, VPN, Mobility Devices including tablets, Next G, Telephony, and Video Conferencing.
Other details: The hours of operation are 37.5 per week with some out of hours and weekend requirements as directed. Some interstate travel maybe required.
Eligibility: Applicants must be Australian Citizens with a current AGSVA NV1 Security Clearance or higher.
For further information, please contact our client manager Iain 0262010108 or one of our dedicated Consultants on 0262010100