Location: Brisbane
Discipline: Other IT
Job type: Contract
Job ref: GMT-0821-17275
Published: about 1 month ago
Duration: 20/09/2021

About the Role:

Our client is a government agency seeking to add a dynamic and highly motivated IT Support Officer to their team.

You'll be front and centre of a busy service desk, and provide high quality, responsive, courteous and timely 1st and 2nd level IT support to members and staff of the Agency.

This includes:

  • Being available to adequately cover Service Desk functions as rostered/required
  • Monitoring and managing IT support requests - phone and face to face
  • Ensuring issues are documented correctly and resolved in a timely fashion
  • Communicating technical information to non-technical members and staff
  • Test, install and maintain computers, peripherals, videoconferencing, office equipment, software, logs and security systems as required.
  • Maintain and monitor backup procedures, communications and security systems.

What you'll need for success:

  • Prior experience providing 2nd level IT support in a Microsoft environment - Essential.
  • Understanding of networking.
  • Experience installing and trouble-shooting PCs and peripherals
  • Strong customer service focus
  • Understanding of the need to follow up to ensure clients are satisfied and to keep them informed of the progress of any issues logged
  • Ability to document solutions and communicate solutions to the rest of the Information technology team
  • Ability to prioritise work and cope with multiple demands

Desirable:

  • Tertiary qualifications in Information Technology are highly desirable
  • Industry related training and qualifications

Eligibility: Candidates must be Australian citizens to apply due to security clearance requirements.

Contract Duration: 6 months + 3 x 6 months extension options / Location: Brisbane CBD (Ann Street)

Apply now.
For more information contact the client manager Erin on 0733095600 or 0262010100.