User Experience Designer

User Experience Designer
April 4, 2019 Chris Skipper-Conway

Our Govt client is seeking a UX Designer  to work with teams across the division to improve the customer experience.

You will work with a team that engages customers and service delivery teams in user research, to gain a true end-to-end understanding of divisional services and enable holistic and meaningful service improvements.

What your day will look like:

  • Conduct user research and gather user needs and business requirements.
  • Co-design solutions developing prototypes.
  • Carry out user testing, gather data to validate solutions and iterate designs.
  • Build service team capability, experience design activities and address accessibility (WCAG 2.0 compliance).

To be considered you will need:

  • Experience in user research, user journeys, customer experience maps.
  • Develop artefacts to make service improvement opportunities for multiple audiences.
  • Strong stakeholder engagement/management skills.
  • Solid expertise in human centred design processes and design thinking methodologies.
  • Ability to co-design and collaborate with service delivery teams.
  • Develop wireframes, annotations and user experience maps.
  • Experience using prototyping software such as Axure, Invision, Figma etc.

Please Note: 
Our client requires candidates to have Australian Citizenship and ideally a current Commonwealth Government Baseline security clearance (or the ability to obtain one in a timely manner).

For further information please contact Erin Myers or the GMT Team on 02 6201 0100